Privacy & Cookies

Radiant Heating is a domestic plumbing and heating business operating across South and West Yorkshire. We are the data controller for personal information collected through this website. You can reach us on 07766 543248 or at paul@radiantheatingyorkshire.co.uk.

When you submit an enquiry through this website we collect:

• Your name and email address
• Your phone number, if you provide one
• The town or postcode you give us, so we can confirm we cover your area
• Details about the job — the service you need, your property type, and how urgent it is
• The message you write to us

We do not ask for payment details through this website, and we do not collect special category data.

We use enquiry details to respond to you, quote for the work and arrange a visit. Our lawful basis is legitimate interests — you have asked us to get in touch about work you are considering, and replying is what you would reasonably expect.

Where we later contact you about servicing reminders or similar, our lawful basis is your consent, and every such email carries an unsubscribe link. Unsubscribing adds your address to a suppression list so we do not email you again.

Enquiries are stored in our website database, hosted by Supabase, and are emailed to us so we can act on them. A copy of your enquiry is emailed to J&T Promotions, the agency that builds and maintains this website on our behalf, so they can support the enquiry system.

This website is hosted by Lovable. Our email is delivered through a transactional email provider. These providers process data on our instructions only. We do not sell your personal information, and we do not share it for advertising.

We keep enquiry records for as long as we need them to quote, carry out and stand behind the work, and to meet our legal and insurance obligations. Where an enquiry does not lead to work, we remove it once it is clear it is no longer live. You can ask us to delete your details sooner at any time.

We use essential cookies that are needed for the site to function. These do not require your consent.

We would also like to use Google Analytics to understand how visitors find and use the site. Analytics cookies are switched off until you accept them using the banner shown on your first visit. If you choose "Essential only", no analytics cookies are set. You can change your mind by clearing this site's data in your browser, which will bring the banner back.

Our hosting provider also collects basic aggregate traffic statistics as part of running the platform.

Under UK GDPR you have the right to ask for a copy of the personal data we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to have it transferred to someone else. To exercise any of these, email paul@radiantheatingyorkshire.co.uk. We will respond within one month.

If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk, or on 0303 123 1113.

If we change how we handle personal data we will update this page and the date at the top of it.